Returns

Zen Cases Return Policy

Zen Cases is dedicated to bringing you an unparalleled shopping experience from start to finish! If you're not completely satisfied with a product for any reason, just return the product to us for a full refund. Here's how:

Time limit on returns:

Products must be returned within 60 days of the Process Date on the order packing slip to receive a refund to the payment method used on Zen Cases.

Payment credit
  • Products returned to stores that were purchased using an online payment service (i.e., PayPal, PayPal Credit) will be refunded to your preferred credit card.
Returning your Zen Cases Order

 

·Refunding shipping fee:

Original shipping charges paid at the time of the Zen Cases order are NOT refunded (only if the product is defective or mis-shipped).

Return package shipping fee:

 

  • Return shipping charges are the responsibility of the purchaser.
  • For products returned to the Zen Cases, we will notify you via email when we have processed your order and issued a refund.
Returns processing time

 

  • Please allow us 10 business days for receiving and processing your online order return.
  • Credit will appear on your account within 2-3 days after we process your return. Credit will appear on your statement within two billing periods depending on your billing cycle.